Cass&York

Work · Enterprise Applications · Systems Integration

Maintaining and extending customer facing applications in an enterprise environment.

Cass & York supported existing digital properties for Shopify's New York and Los Angeles locations, maintaining the applications and handling integration work within their existing Next.js and Vercel architecture.

Client
Shopify, New York + Los Angeles
Sector
Enterprise Applications
Capabilities
systems integration services, Application Maintenance, Next.js, Vercel
Team
Strategy · Design · Engineering

Fig. 01 · The system at a glance

From an operational problem to a working software layer.

Select a stage to explore

Active stage · 02

Cass & York supported existing digital properties for Shopify's New York and Los Angeles locations, maintaining the applications and handling integration work within their existing Next.js and Vercel architecture.

  • Production support
  • Next.js
  • Vercel

01 · The operation

Supporting established applications rather than claiming the original build.

Cass & York worked with existing applications supporting Shopify's physical space experiences in New York and Los Angeles.

Our responsibility was maintenance and extension of those systems rather than the original application build.

  • 01Next.js
  • 02React
  • 03Vercel
  • 04Third party integration work

02 · The existing systems

Established applications already served the physical locations.

Shopify’s New York and Los Angeles digital properties already used Next.js, React, and Vercel, with existing deployment processes and integration dependencies.

03 · The gap

Maintenance and integrations had to fit the existing environment.

The applications needed ongoing support and extension within established technical and operational constraints. Cass & York’s role was to maintain and extend them, rather than create the original applications.

04 · What we built

Connected systems around customer and event workflows.

Cass & York worked with integrations connected to the digital properties and supporting the broader customer and event experience.

05 · Working inside an existing system

Enterprise maintenance is different from a greenfield build.

Cass & York maintained and extended the existing applications within established technical and operational constraints.

  • 01Existing architecture
  • 02Existing deployment processes
  • 03Integration dependencies
  • 04Production behavior
  • 05Business requirements
  • 06Changes made without disrupting surrounding functionality

06 · Systems involved

The tools and records connected by the work.

  • 01Next.js
  • 02React
  • 03Vercel
  • 04Third-party integrations

07 · The resulting workflow

Existing applications, supported and extended.

The customer and event experiences continue within the established Next.js and Vercel environment, with maintenance and integration work supporting the surrounding systems.

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Related work
Vintel / GovIntel

Work · Systems Integration · Customer Operations

Connecting onboarding, provisioning, CRM, inventory, and billing.

Cass & York worked across a connected set of customer facing and internal systems spanning onboarding, account management, automated provisioning, CRM, inventory, billing, ecommerce, and operational synchronization.

Client
Vintel / GovIntel
Sector
B2B Operations
Capabilities
Portals, systems integration services, Custom Operations Software, Data Synchronization
Team
Strategy · Design · Engineering

Fig. 01 · The system at a glance

From an operational problem to a working software layer.

Select a stage to explore

Active stage · 02

Cass & York worked across a connected set of customer facing and internal systems spanning onboarding, account management, automated provisioning, CRM, inventory, billing, ecommerce, and operational synchronization.

  • Zoho integrations
  • Account management
  • Billing systems

01 · The operation

Customer operations rarely live inside one platform.

The challenge is keeping the systems aligned while giving both the customer and internal team a usable interface.

  • 01Signup
  • 02Authentication
  • 03Customer records
  • 04CRM
  • 05Inventory
  • 06Product data
  • 07Provisioning
  • 08Billing
  • 09Payments
  • 10Administration

02 · The existing systems

Customer operations crossed CRM, inventory, and billing.

The environment included Zoho CRM and inventory alongside signup, billing, ecommerce, and pricing applications. Customer and financial records needed to stay aligned across them.

03 · The gap

One customer journey crossed several applications.

Signup, provisioning, support, and billing depended on information held in different systems. The gap was coordinating those records while giving customers and administrators usable interfaces.

04 · What we built

A B2B customer portal and the systems around it.

The surrounding ecosystem included billing, signup, ecommerce, and pricing applications.

  • 01Authentication
  • 02Role separation
  • 03Customer onboarding
  • 04Customer dashboard
  • 05Automated provisioning
  • 06Customer records
  • 07Administrative management
  • 08Integration testing
  • 09Synchronization monitoring

05 · Zoho integration

CRM and inventory connected to the customer lifecycle.

A separate Go synchronization service supported heavier synchronization workloads, while logs and monitoring exposed integration activity.

  • 01Contacts
  • 02Accounts
  • 03Products
  • 04Customers
  • 05Invoices
  • 06Payments
  • 07Subscriptions
  • 08Sales orders
  • 09Contact persons

06 · Systems involved

The tools and records connected by the work.

  • 01Zoho CRM
  • 02Zoho inventory
  • 03Signup and customer portal
  • 04Billing and ecommerce applications
  • 05Go synchronization service
  • 06Integration logs and monitoring

07 · The resulting workflow

One customer lifecycle across several systems.

  1. 01

    Customer signup

  2. 02

    Onboarding

  3. 03

    Customer record

  4. 04

    Provisioning

  5. 05

    CRM / Inventory synchronization

  6. 06

    Billing & account operations

  7. 07

    Administration & monitoring

02 · Capability

systems integration services

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