Managed Data & Integration Services
Keep your systems working as your business grows.
We provide ongoing monitoring, issue resolution, performance tuning, and governance upkeep across your integrations, applications, cloud infrastructure, data platforms, and AI workflows.
When a sync stops, a report goes stale, or an automation fails, your team needs someone who understands the whole workflow. Cass & York takes ongoing responsibility for the systems covered by your support agreement.
[01] Support after launch
Keep the work moving.
A missed invoice sync can delay billing. A failed data job can leave yesterday’s revenue out of today’s report. We monitor the supported workflow, trace issues across its dependencies, and restore the information and actions your team relies on.
- +Monitoring tied to business impact
- +Issue resolution across connected systems
- +Maintenance as platforms and requirements change
[02] What we maintain
Ongoing care for your connected operation.
Support can cover the connections, data, infrastructure, and applications behind your daily workflows.
01
Integration monitoring & maintenance
Keep information moving between your applications. We investigate failed syncs, expired credentials, webhook failures, and API changes, then repair the connection and recover affected updates.
- +Sync and webhook monitoring
- +API and field-mapping maintenance
- +Failed-update review and safe retries
02
Pipeline reliability & recovery
Keep reporting data current and complete. We resolve failed jobs, investigate missing records, and backfill interrupted data loads without duplicating work.
- +Pipeline health and data freshness checks
- +Missing-record investigation
- +Backfills and controlled reprocessing
03
Data quality management
Find the discrepancies that make teams question their reports. We maintain matching and validation rules, investigate duplicates, and reconcile data across source systems.
- +Duplicate and identity checks
- +Validation and mapping rules
- +Cross-system reconciliation
04
Application & automation support
Maintain the applications and workflows your team uses every day. We fix bugs, update dependencies, and adapt supported automations when business rules or connected systems change.
- +Issue investigation and bug fixes
- +Dependency and security updates
- +Workflow and business-rule maintenance
05
Cloud & database operations
Maintain the infrastructure behind your integrations, applications, and data platform. We monitor health and capacity, maintain databases, and check backup and recovery procedures.
- +Infrastructure and database monitoring
- +Backup and recovery checks
- +Capacity and configuration maintenance
06
Performance & cost optimization
Keep dashboards responsive and operating costs visible as usage grows. We investigate slow queries, tune data jobs, and identify unnecessary cloud consumption.
- +Query and dashboard tuning
- +Pipeline efficiency improvements
- +Cloud usage and cost reviews
07
Governance & access upkeep
Keep access, documentation, and data ownership aligned with the business. We review permissions and service accounts, maintain retention settings, and update operating documentation.
- +Permissions and service-account reviews
- +Retention and ownership records
- +Runbooks and change history
08
AI workflow support
Maintain the quality of AI-assisted work as inputs, models, and integrations change. We review extraction results, investigate failed tool calls, and maintain evaluation checks and exception handling.
- +Extraction and output-quality checks
- +Model and tool integration maintenance
- +Evaluation and exception review
[03] How support works
Clear ownership. A defined response.
01
Assess the environment: document supported systems, dependencies, access, and business priorities.
02
Set up coverage: agree monitoring, support hours, severity levels, response targets, and escalation paths.
03
Operate and recover: investigate alerts, resolve issues, recover affected data, and document changes.
04
Review and improve: examine incidents, data quality, performance, and costs, then prioritize the next improvements.
[04] An agreement built around your operation
Know what is covered and who owns it.
Each engagement defines the systems we maintain, business-hours coverage, response commitments, and reserved maintenance capacity. Larger enhancements are scoped separately. We can support systems we build or take over an existing environment after a technical assessment.
- +An inventory of supported systems and responsible owners
- +A support queue with agreed priorities and escalation
- +Documented recovery and controlled deployments
- +A monthly service review and improvement priorities
[05] Good fit
Your team depends on it. Someone needs to maintain it.
This service fits businesses that rely on connected applications, shared reporting, or automated workflows and need ongoing technical ownership. It also gives internal teams additional capacity to maintain the systems they already run.
- +Integrations require regular troubleshooting
- +Reports depend on pipelines nobody actively monitors
- +Automations need updates as the business changes
- +Your team needs a clear owner after implementation
[06] Show us your workflow
Who keeps your connected systems working?
Show us the applications, integrations, and data workflows your team depends on. We’ll identify what needs ongoing care and define a support scope around your operation.
Book a Workflow Call →