Cloud & Database Operations
Maintain the foundation behind your business systems.
We monitor and maintain the cloud infrastructure and databases supporting your integrations, applications, and data platform, including capacity, configuration, backups, and recovery checks.
Part of Cass & York’s Managed Data & Integration Services. Coverage is defined around the systems and workflows your team depends on.
[01] Where support matters
Keep the daily work moving.
A full database or exhausted worker can stop several workflows at once. We track the dependencies behind supported systems and maintain recovery procedures that reflect the data and services your team needs to restore.
[02] What we handle
Cloud & Database Operations
An infrastructure inventory, operational monitoring, and documented backup and recovery procedures.
- +Monitor infrastructure health, database availability, and resource capacity.
- +Maintain agreed configurations, database routines, and service dependencies.
- +Review backup execution and test recovery procedures within the support scope.
- +Investigate operational incidents and document the corrective changes.
[03] Start with your environment
Define the scope around your operation.
- +Which cloud resources and databases are in scope?
- +What recovery targets does the business require?
- +Who owns access, deployments, and infrastructure changes?
[04] Ongoing ownership
Know what is covered.
The support agreement defines covered systems, business-hours availability, priorities, response commitments, and reserved maintenance capacity. We review incidents and improvements with your team. Larger enhancements are scoped separately.
[05] Show us your workflow
Put a clear owner behind the work.
Show us the systems and workflows that need ongoing care. We’ll assess the environment and define a support scope around your priorities.
Book a Workflow Call →