Application & Automation Support
Maintain the workflows your team uses every day.
We resolve issues in supported applications and automations, maintain dependencies, and update workflow rules as your operation and connected systems change.
Part of Cass & York’s Managed Data & Integration Services. Coverage is defined around the systems and workflows your team depends on.
[01] Where support matters
Keep the daily work moving.
An approval workflow stops when a department changes its roles. A dependency update breaks an internal tool. We investigate the failure in the context of the employee’s task, make the correction, and check the affected workflow before release.
[02] What we handle
Application & Automation Support
A support queue, maintained software, and a controlled path for routine fixes and workflow updates.
- +Triage reported issues and reproduce failures with representative records.
- +Fix bugs and maintain application dependencies and security updates.
- +Adjust supported workflow rules, integrations, and exception handling.
- +Deploy changes with rollback instructions and updated operating documentation.
[03] Start with your environment
Define the scope around your operation.
- +Which employee tasks and automations are covered?
- +Who approves changes to business rules?
- +How are changes tested, deployed, and reversed?
[04] Ongoing ownership
Know what is covered.
The support agreement defines covered systems, business-hours availability, priorities, response commitments, and reserved maintenance capacity. We review incidents and improvements with your team. Larger enhancements are scoped separately.
[05] Show us your workflow
Put a clear owner behind the work.
Show us the systems and workflows that need ongoing care. We’ll assess the environment and define a support scope around your priorities.
Book a Workflow Call →