AI Workflow Support
Keep AI-assisted work useful after launch.
We maintain the quality and operation of supported AI workflows, including document extraction, model integrations, tool calls, evaluation checks, and exception handling.
Part of Cass & York’s Managed Data & Integration Services. Coverage is defined around the systems and workflows your team depends on.
[01] Where support matters
Keep the daily work moving.
A supplier changes its invoice format and extraction quality drops. A model update changes a classification result. We review representative outputs, identify the affected step, and adjust the workflow with checks before release.
[02] What we handle
AI Workflow Support
A maintained evaluation set, visible exceptions, and an operating process for changes to the AI workflow.
- +Review extraction and output quality against agreed acceptance criteria.
- +Investigate failed tool calls and changes to connected model services.
- +Maintain evaluation examples and check workflow changes against them.
- +Update exception handling, review queues, and approved action boundaries.
[03] Start with your environment
Define the scope around your operation.
- +Which outputs need human review before they enter another system?
- +How is quality measured and which errors matter most?
- +Who approves changes to models, prompts, and tool permissions?
[04] Ongoing ownership
Know what is covered.
The support agreement defines covered systems, business-hours availability, priorities, response commitments, and reserved maintenance capacity. We review incidents and improvements with your team. Larger enhancements are scoped separately.
[05] Show us your workflow
Put a clear owner behind the work.
Show us the systems and workflows that need ongoing care. We’ll assess the environment and define a support scope around your priorities.
Book a Workflow Call →