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Post-acquisition systems & data integration

You boughtthe business.Now connect it.

More businesses. More tools. More work to get a clear view.

We link your data so you can see sales, jobs, and bills across every business you own.

Get a free review

Show us one task that takes too long.

The group, connected

Keep the business context. Connect the information.

A shared data and integration layer can bring the group together before every company moves to the same software.

  1. 01 →

    Parent company

    CRM, ERP, and accounting records.

  2. 02 →

    Acquired business

    CRM, job management, and accounting.

  3. 03 →

    Next acquisition

    Legacy databases, files, and exports.

  4. 04 →

    Map & connect

    Align records, definitions, and workflows.

  5. 05

    One group view

    Reporting, shared customers, and operational workflows.

The gap after close

The deal is done. The tools still don’t talk.

You bought more than a business. You got all its tools, too.

01

Reports take too long.

Your team pulls files from each business. Then they fix the sheets and check the sums.

02

The same client is on two lists.

You can’t see all their jobs, sales, and bills in one place.

03

Your staff copy the same data twice.

They move details from one tool to the next. Work gets missed.

04

Each deal adds more work.

More tools. More sheets. More time spent chasing answers.

The approach

One view of the group. A practical path to get there.

Start with the systems that matter to your first priority. Add the next workflow or acquired company from there. A future migration can follow a deliberate plan.

What the layer makes possible

01

Compare like with like.

Shared definitions for the measures leadership uses.

02

See across companies.

A group view with a path back to each business and source record.

03

Coordinate the work.

Clear handoffs, assigned exceptions, and less copying between tools.

04

Prepare for the next deal.

Reusable mappings and integration patterns that can be extended.

What we build

From separate systems to usable business information.

01

Group reporting

Bring financial and operational data into a common reporting layer. Compare businesses, locations, and periods using agreed definitions.

For the question: “How is each business performing?”

02

Customer & vendor records

Map identities across companies, flag possible duplicates, and connect related accounts while keeping each source record traceable.

For the question: “Who do we already do business with?”

03

Connected workflows

Connect the steps between sales, operations, and accounting. Route approvals and exceptions to an owner, with a record of what happened.

For the question: “Where is the work getting stuck?”

04

Acquisition onboarding

Document each company’s systems, data access, field mappings, and integration steps so the next business follows a repeatable process.

For the question: “How do we connect the next company?”

05

Permissions & data ownership

Keep company-level boundaries, define who owns each data field, and record integration activity.

For the question: “Who can see and change what?”

06

Ongoing integration support

Monitor connections, resolve failed syncs, and maintain mappings as vendors, workflows, and the group itself change.

For the question: “Who keeps this working?”

How it works

One problem. One place to start.

1

Show us the task

Tell us what takes too long and which tools you use.

2

Pick the first fix

Agree on what we’ll build, how to check it, and the price.

3

Build & check

We link the tools. Your team helps check the results.

4

Keep it working

We help keep it running. Add more when you’re ready.

Relevant work

Connected workflows in real operating environments.

An example of customer operations and CRM workflows built across the systems a business already uses.

Vintel / GovIntel

◆ Case study · Systems Integration · Customer Operations

Connecting onboarding, provisioning, CRM, inventory, and billing.

Cass & York worked across a connected set of customer facing and internal systems spanning onboarding, account management, automated provisioning, CRM, inventory, billing, ecommerce, and operational synchronization.

Client
Vintel / GovIntel
Sector
B2B Operations
Services
Portals, Systems Integration, Custom Operations Software, Data Synchronization
Stack
Strategy · Design · Engineering
Drop: product screenshot (16:8)

[01] The operation

Customer operations rarely live inside one platform.

The challenge is keeping the systems aligned while giving both the customer and internal team a usable interface.

  • 01Signup
  • 02Authentication
  • 03Customer records
  • 04CRM
  • 05Inventory
  • 06Product data
  • 07Provisioning
  • 08Billing
  • 09Payments
  • 10Administration

[02] The existing systems

Customer operations crossed CRM, inventory, and billing.

The environment included Zoho CRM and inventory alongside signup, billing, ecommerce, and pricing applications. Customer and financial records needed to stay aligned across them.

[03] The gap

One customer journey crossed several applications.

Signup, provisioning, support, and billing depended on information held in different systems. The gap was coordinating those records while giving customers and administrators usable interfaces.

[04] What we built

A B2B customer portal and the systems around it.

The surrounding ecosystem included billing, signup, ecommerce, and pricing applications.

  • 01Authentication
  • 02Role separation
  • 03Customer onboarding
  • 04Customer dashboard
  • 05Automated provisioning
  • 06Customer records
  • 07Administrative management
  • 08Integration testing
  • 09Synchronization monitoring

[05] Zoho integration

CRM and inventory connected to the customer lifecycle.

A separate Go synchronization service supported heavier synchronization workloads, while logs and monitoring exposed integration activity.

  • 01Contacts
  • 02Accounts
  • 03Products
  • 04Customers
  • 05Invoices
  • 06Payments
  • 07Subscriptions
  • 08Sales orders
  • 09Contact persons

[06] Systems involved

The tools and records connected by the work.

  • 01Zoho CRM
  • 02Zoho inventory
  • 03Signup and customer portal
  • 04Billing and ecommerce applications
  • 05Go synchronization service
  • 06Integration logs and monitoring

[07] The resulting workflow

One customer lifecycle across several systems.

01

Customer signup

02

Onboarding

03

Customer record

04

Provisioning

05

CRM / Inventory synchronization

06

Billing & account operations

07

Administration & monitoring

Before you start

The practical questions.

01Do we have to replace our existing software?+

No. Connect the information your first priority depends on while each business keeps the software that still fits.

02Can we start with just reporting?+

Yes. One recurring group report is often a practical first project because it creates a useful answer and exposes the mappings and gaps underneath it.

03What if the acquired company uses older software?+

We review the access paths the system can support—including APIs, databases, scheduled exports, or files—and scope the safest workable option.

04How much time will our team need to spend?+

Your team defines the answer, explains the current workflow, and validates the result. Cass & York handles the engineering.

05How do you handle sensitive data?+

Data access, company boundaries, field ownership, and permissions are defined as part of the project.

06What does the work cost?+

The free review produces a recommended first project. Paid implementation is priced against an agreed deliverable and acceptance criteria.

◆ The first step

What is harder to see since the acquisition?

Bring us one reporting problem or broken handoff. We’ll review what’s involved and outline a practical starting point.

Your free integration review covers

  • The systems and people involved in that workflow.
  • The manual steps and gaps worth addressing.
  • A recommended first project and what it would need.

You keep the findings. Paid implementation has an agreed scope and price.

Your request is sent securely to Cass & York. We’ll use these details only to review the integration problem and follow up.